Return and Exchange
Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return.
Please make sure your items are returned new, unused and withour online shop and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact our customer care team if you have any further questions.
Returning your purchase
1. Simply request a Returns Merchandise Authorization (RMA) number within 14 days of receiving your order.
2. Sign into your account and under My Orders, select the order number containing the items you would like to return.
3. Click on the CREATE A RETURN/EXCHANGE button and follow the steps
4. Check the box to agree with our Returns Policy. We will then send you an email containing your RMA (Returns Merchandise Authorization) and courier reference number.
To ensure your return is covered by our complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.
We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability.
Receiving a refund
Your refund will be credited to the original payment method or as store credit to your account.
lease note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
All items must be returned new, unused and with all our website and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.
Your purchase should be sent back to us within the 28 days of receiving your order.
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item is faulty when you receive it, you can return it for a refund. Simply request your Returns Merchandise Authorisation (RMA) number and return the faulty goods to us within 30 days of the day you received them.